Privacy Policy

1. Introduction

Welcome to Oasis Cleaning ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://oasiscleaning.com or engage with our cleaning services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal Identifiers: Name, email address, phone number, and mailing address.
• Service Information: Details about your home, cleaning preferences, and scheduling requests.
• Communications: Records of your correspondence with us via email, phone, or contact forms.
• Payment Information: Processed securely through third-party payment processors; we do not store card details.

We also collect information automatically when you use our website:

• Usage Data: Pages visited, time spent, referring URLs, and browser type via Google Analytics 4.
• Device Data: IP address, operating system, and device identifiers.
• Cookies and Tracking Technologies: See Section 7 below.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our cleaning services.
• Process bookings and communicate service confirmations and reminders.
• Respond to your comments, questions, and requests.
• Send promotional communications (you may opt out at any time).
• Detect, prevent, and address fraud and security issues.
• Comply with legal obligations.
• Measure the effectiveness of our advertising campaigns (including Google Ads).

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Third-party vendors who assist us in operating our website, processing payments, or delivering communications (e.g., email platforms).
• Analytics & Advertising Partners: Google Analytics and Google Ads to measure website traffic and ad performance. These partners operate under their own privacy policies.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

5. Google Ads & Remarketing

We use Google Ads to display advertising on third-party websites. Google uses cookies to serve ads based on your prior visits to our website. You can opt out of Google's use of cookies by visiting Google Ads Settings or aboutads.info.

Our conversion tracking uses Google's tag to record when users complete a contact form, allowing us to measure ad effectiveness. No personally identifiable information is shared with Google through this process beyond what is described in Google's own privacy policy.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact form submissions are retained for up to 3 years. You may request deletion of your data at any time (see Section 9).

7. Cookies

We use the following types of cookies:

• Strictly Necessary: Required for the website to function (e.g., form security tokens).
• Analytics: Google Analytics 4 cookies to understand how visitors interact with our site.
• Advertising: Google Ads conversion and remarketing cookies.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

8. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability (receive your data in a structured, machine-readable format).
• Opt out of marketing communications at any time.

To exercise these rights, contact us at hello@oasiscleaning.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by updating the "Last Updated" date. Your continued use of our website after changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: